Shipping policy

Effective Date: August 4, 2025
Website: https://rheglobe.com

At Reality Handmade Enterprises (RHE), we are committed to delivering high-quality handmade products to our wholesale partners around the world. This Shipping Policy outlines the terms and conditions related to the shipment of goods from our facility to your destination.

1. Shipping Scope

We provide domestic and international shipping services. All shipments, including international deliveries, are handled through trusted third-party logistics partners.

We currently ship to multiple countries across North America, Europe, the Middle East, and Asia. If your region is not listed during the order process, please contact us directly.

2. Third-Party Logistics

All international orders are fulfilled via reliable third-party shipping and freight providers. Shipping costs and timelines may vary based on:

  • Destination country
  • Order volume and weight
  • Chosen logistics partner (air, sea, or express)
  • Customs clearance time

Once shipped, tracking details will be provided to the buyer.

3. Order Processing Time

  • Standard orders are processed within 7 to 15 business days after payment confirmation, depending on product type and quantity.
  • Custom or made-to-order products may require additional lead time, which will be communicated in advance.

4. Shipping Charges

Shipping costs are calculated based on order volume, weight, packaging, and delivery location. Charges will be included in your proforma invoice or quoted separately before dispatch.

5. Customs, Duties, and Taxes

All international buyers are responsible for their country's import duties, taxes, and customs clearance. These charges are not included in our product or shipping prices and must be paid directly by the buyer.

6. Delivery Delays

We are not liable for delays caused by:

  • Customs processing
  • Shipping carrier disruptions
  • Natural disasters, strikes, or unforeseen events

However, we will assist you in tracking and resolving any issues promptly.

7. Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit, please notify us and the shipping provider within 48 hours of delivery or expected delivery. We will help initiate a claim with the third-party logistics partner.

8. Contact for Shipping Support

For shipping estimates, tracking help, or any logistics questions, please contact:

Reality Handmade Enterprises
Email: realityhandmadeenterprises@gmail.com
Phone: +91 87663 21398
Address: 586, Barkheriyan, Sarai Tarin, Sambhal, U.P, 244303, India